This Privacy Policy applies to all information collected through our Services, regardless of how it is collected or stored.
1. Introduction
We at ViralBox, Inc. (together with our affiliates, "ViralBox", "we", "our" or "us") respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, "Services"). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings. Our use of that data is governed by our customer agreements covering access to and use of those offerings.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use our Services.
2. Personal Information We Collect
We collect personal information relating to you ("Personal Information") as follows:
2.1 Personal Information You Provide
We collect Personal Information if you create an account to use our Services or communicate with us as follows:
- Account Information: When you create an account with us, we collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information").
- User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ("Content"). This includes videos, images, text, and other media that you create or generate using our UGC-style video creation tools.
- Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send ("Communication Information").
- Social Media Information: We have pages on social media sites like Instagram, Facebook, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, "Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
- Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity (collectively, "Other Information You Provide").
2.2 Personal Information We Receive Automatically
When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ("Technical Information"):
- Log Data: Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
- Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
- Device Information: Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
- Cookies: We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
- Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
3. How We Use Your Personal Information
We may use Personal Information for the following purposes:
3.1 Service Provision and Improvement
- To provide, administer, maintain and/or analyze the Services;
- To improve our Services and conduct research;
- To develop new programs and services;
- To personalize your experience and deliver content relevant to your interests;
- To process transactions and manage your account.
3.2 Communications
- To communicate with you, including to send you information about our Services and events;
- To respond to your inquiries and provide customer support;
- To send you updates, security alerts, and administrative messages.
3.3 Safety and Security
- To prevent fraud, criminal activity, or misuses of our Services;
- To protect the security of our IT systems, architecture, and networks;
- To enforce our Terms of Service and other legal rights.
3.4 Business and Legal Purposes
- To carry out business transfers;
- To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
3.5 Aggregated or De-Identified Information
We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information, unless required by law.
As noted above, we may use Content you provide us to improve our Services, for example to train the models. You can opt out of our use of your Content to train our models by contacting us.
4. Your Privacy Choices
At ViralBox, we respect your privacy preferences and give you control over your personal information. Here are some ways you can manage your data:
- Account Settings: You can update your account information and preferences at any time by logging into your account and accessing the account settings page.
- Marketing Communications: You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email we send you.
- Cookie Preferences: You can manage cookie preferences through your browser settings.
- Model Training Opt-Out: You can opt out of our use of your content to train our AI models by contacting us at privacy@viralbox.app.
5. Data Security
We implement appropriate technical and organizational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
6. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in the United States, and our service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.
7. Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
10. Contact Us
If you have any questions or concerns about our use of your personal information, please contact us at legal@viralbox.app.
Last Updated: April 15, 2025