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Phone

+1 (800) 123-4567

Monday-Friday: 9am-6pm EST

Email

support@viralbox.com

For general inquiries and support

Office

123 Innovation Street

Suite 500

San Francisco, CA 94103

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Frequently Asked Questions

Find quick answers to common questions

What is ViralBox and how does it work?

ViralBox is an AI-powered platform that helps businesses create UGC-style video ads quickly and easily. Our technology allows you to generate engaging video content that mimics authentic user-generated content, complete with hooks, avatars, and compelling messaging - all without needing filming equipment or video editing expertise.

How quickly can I create and publish a video?

With ViralBox, you can create a professional UGC-style video ad in just minutes. Choose an avatar, select or generate a hook, add your product details, and let our AI do the rest. If you're on our Professional or Enterprise plan, you can even auto-publish directly to your social media platforms.

What social platforms can I publish to?

Currently, we support direct publishing to TikTok for all Professional and Enterprise plan users. Our Enterprise plan supports multiple platforms including Instagram, Facebook, and YouTube. We're constantly adding more platforms based on user feedback.

How do I upgrade or downgrade my subscription?

You can easily upgrade or downgrade your subscription at any time through your account dashboard. Changes to your plan will take effect at the beginning of your next billing cycle. If you upgrade mid-cycle, you'll be charged the prorated difference immediately.

What kind of support do you offer?

We offer email support for all users. Professional plan users also get priority email support with faster response times, while Enterprise customers receive dedicated account managers and phone support. Our knowledge base is continuously updated with tutorials and troubleshooting guides for self-service assistance.